Thursday, September 4, 2014

Review of BergHOFF Harmony Whistling Kettle 11 Cups

Berghoff 1104126 Whistling Tea Kettle, 11-Cups
Customer Ratings: 3.5 stars
List Price: $100.00
Sale Price: $67.99
Today's Bonus: 32% Off
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I got this as a Christmas gift, and I christened it right away with a cup of tea! It whistles wonderfully, and it is absolutely beautiful. It heated very quickly and silently, with none of the popping or clicky noises that cheap kettles make. I wish I knew where Berghoff's products are manufactured, because I'm hoping it lives up to the company name. For now, it is very nice, and appears to be well made. The only tiny problem is that the removable whistle can be a bit awkward to get in, but you get used to it. I feel that this is worth the money, and I hope I can keep it in the family for a long while.

EDIT: On May 15th, not even 5 months after recieving this kettle, the handle on the lid snapped off. I'm not sure if this is just one faulty piece or if they are all badly welded, but I am quite upset as I really did love this kettle. Trying to contact the company is extremely difficult, and I don't know if I'm going to be able to get a new one.

EDIT #2: Tried very hard to contact the company, but none of their phone numbers work! I called Amazon customer service, and even though the product is 4 months past its return date, they sent me a new one and a return label because it qualifies as defective merchandise. Thank you so much, Amazon!

EDIT #3: The replacement kettle broke in the exact same way. That little handle on top is does not even have enough surface area to hold a good weld, and it just snaps right off with a little bit of force; how are you supposed to get the kettle open? It's ridiculous. Called Amazon support, but since it's almost a year past the return date, they could not do much. Got a little help for the purchase of a new one, but I'm very sorely disappointed in Berghoff. Will not be buying anything from their company in the future.

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This is a beautiful tea kettle, like a work of art on your stove. I had purchased one of these several years ago (I think from Costco) and had a love/hate relationship with it. My biggest complaint was that the handle gets very hot, hot enough to where you really should use a pot holder to pick it up. I also didn't like that you needed two hands--one to remove the whistler before pouring. And the whistler was a pain sometimes to put on the spout because if it isn't aligned just right, it doesn't snap in. The plus about this kettle (still talking about the first one I owned) was the high handle. We use purified water for our hot beverages and fill up the tea kettle from a large jug with a spout. It fit easily under the spout and I never even thought about it. So after several years, I saw another tea kettle at Costco that had a silicone-coated handle and a lever for lifting up the whistle. I'm not sure if it is this very one --> Primula Soft Grip Stainless Steel 3 Liter Tea Kettle with Silicone Handle

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