Reviews of Scanpan Professional Covered Saute Pan

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List Price: $266.00
Sale Price: $199.95
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I own 2 of these 11" saute pans which became defective after 1-2 years moderate use.

On 11/15/12 I called Scanpan and described the issues i was having with mine. The representive named Allen told me about Scanpan's lifetime warranty. Allen was completely confident that these issues had qualified me to receive new replacement pans. These pans are expensive compared to other leading manufactures of non-stick cookware, so I was glad that the company would replace them.

I followed Allen's instructions on how to send them in, obtaining a return authorization, packing and shipping the pans in to the address provided though at my cost.

A few weeks went by and i did not receive anything from Scanpan not even a phone call or email updating me on the status.

So i called on 12/4/12 and spoke to Michael, who informed me that my pans do not qualify and i will have to pay to have them sent back to me. Upon asking to speak to a supervisor Michael told me that he is the only one in this department and it is his call as to everything that goes on there.

This is terrible customer service and even after telling Michael that Scanpan just lost a customer he didn't care and didn't do anything to attempt to resolve this issue. I am very upset, not only am i being told that my pans do not qualify according to 1 grumpy representative, but i am also being told that i must pay for getting them back. What kind of company is this?

I called Allen, whose idea it was for me to go through this in the first place, and relayed the situation. After a week of phone calls back and forth, all he did was ship my pans back to me.

This was a huge waste of my time and resources and, needless to say i am not interested in their overpriced under performing products anymore.

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Scanpan Professional Covered Saute Pan 12.5-Inch by 3.5 QT.

Over priced.

It's very good when it's about six-month new. After that, it just a regular pan and starts to stick.

I bought two in the past four years. The first lasted for about one year just for the regular usage, such as sauting vegetables, frying eggs.

Then last year, I purchased another one. That one just served me good for six month, then started to stick.

With the $200 bucks, I I should buy TEN regular non-stick pans that should serve me much longer.

I called the US office at California but they refused to send me the replacement (the product carries LIFE-TIME warranty).

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I have had a set of Scanpan since 1991. Not only does the cookware work well, but in the event it looses its non-stick ability, the manufacture will replace it if it was well cared for. Well worth the money up front.

Honest reviews on Scanpan Professional Covered Saute Pan

Having tried Calphalon, Lodge cast iron and All-Clad pans, in addition to many lesser varieties, this is my favorite pan. Not too heavy, excellent heat distribution, comfortable handle, cleans incredibly easily, no seasoning requirement, looks great without the maintenance requirements of stainless steel, 500 degree heat tolerance, dishwasher safe, allows metal utensils--I could not ask for more, except perhaps less expense. Even though the others are great pans, they cannot compare to this one. I plan on getting more pieces.

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I think the pan is good. I like the metal cover, it is easier to store than a glass one. The only thing I didn't really like was that the directions inside the box say they don't recommend washing it in the dishwasher. That was the reason I chose scanpan because they were supposed to be dishwasher safe.