List Price: $100.00
Sale Price: $84.95
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I received this teakettle for Christmas 2009. By April rust was evident around the lid opening, around the pouring end of the spout, and at the point the spout joined the body where there was a hairline gap in the enamel. I followed the instructions--never left water in the teakettle, never let it boil dry, didn't bump or jostle it. I contacted Le Creuset and they said to send it back at my expense and they would decide if it merited replacing. Three weeks later the replacement arrived. It is now July and every time I put the lid on the teakettle flakes of rust pop out from under the stainless steel ring around the opening. In the last few days the rust has emerged from under the ring, so I called Le Creuset again. After being put on hold twice and finally getting referred to a supervisor Le Creuset agreed to pay the shipping to return the teakettle. As compensation they will give me a credit that I can only use to buy Le Creuset products from Le Creuset at Le Creuset prices. If I want to get a stainless steel teakettle from them I have to pay an additional $35, although I could get a third enamel on steel teakettle that most likely will rust before Thanksgiving at no additional cost. What a bargain! This is a terrible product with terrible customer service.
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Although I've long been a fan of Le Creuset's cast iron enamel cookware, this teakettle is highly flawed. That's because the plastic that encases the whistle and the spout melts. That's right. A teakettle that is meant to be used on heat hot enough to boil water melts when you do so.I'm now on my third kettle. But it's my last. I bought the first on Amazon and after using it only a couple of times on my gas stove, the entire plastic casing around the spout melted. I figured I had to have done something wrong because, hey, this is Le Creuset -they'd never sell a tea kettle you couldn't boil water in. So I bought a second one. And despite using it carefully and conservatively, within a couple of weeks it happened again. So this time I contacted Le Creuset, which disappointingly has a rather rude customer service department, and they said I had to pay for not only shipping the flawed $75 kettle to them but also pay for them to ship back a replacement (assuming they deemed to acknowledge fault and not blame me because otherwise I'd have to pay for them to send me back my wrecked kettle). I aggressively protested to various supervisors, pointing out that the shipping costs would total nearly that of a new kettle; only when I vowed to make a Better Business Bureau and Twitter stink, did they back off and paid to ship me a new one.
Although they finally agreed to handling this problem in a proper way, it came with a stern and condescending lecture that the melting had to have been my fault because the kettle was clearly marked as to not be used on a high gas flame. Having already thrown away all the original packing material, I couldn't credibly argue with them that they were wrong, although I didn't remember such a disclaimer/warning.
So I got my replacement model and when I did, I scrupulously studied all the packing materials and literature for that warning to not use the kettle on high heat (as if I would have originally bought it had there been such a disclosure in the product description). But there was none. No where. Nada.
Still, I was careful. I kept the flame low and made sure my gas stove never was used on a high heat anywhere near the kettle. But still, it happened again. The entire plastic casing around the spout melted. It melted all over the spout and it melted onto my stove's burner.
I am so disappointed. I love the way this kettle looks. And I love the whole idea of Le Creuset -kitchen quality that you buy once and can have forever. But now I don't trust their quality and I don't trust their customer service who blamed me for their faulty product.
So I think this is the lesson learned: if you have a gas stove, do not buy this product. Unless you plan on trying to boil water in your tea kettle at a flame set to simmer. And Le Creuset should either fix this product or eliminate it because it's a blight on their reputation.
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I received one of these as a gift when I moved into my first apartment. I chose it because of the reputable name and the look of the kettle. I followed the care instructions never filled it more than half way, never let water sit in it for more than a few hours and the inside enamel never rusted or cracked. Unfortunately my old roommate had a kitchen mis-hap and burned the entire side of the kettle, which didn't effect the actual use of it but I didn't like the way it looked so I got rid of it. Now 4 years later I'm back to buy a second one because I loved it so much!Honest reviews on Le Creuset Enamel on Steel Whistling 1.8 Quart Teakettle
I was extremely excited to purchase this Le Creuset product, as I swear by me enamel coated dutch ovens and pans. However, this product is a piece of JUNK. After less than one month of daily use, the product began to rust. I first noticed the rust when I was re-filling the kettle. I saw a large rust spot that was flaky and discoloring the water. This is TOTALLY UNACCEPTABLE. The product has been well taken care of, but clearly there is a manufacturing and/ design issue here. Le Creuset will be receiving a letter asking for a refund for this one!Find helpful customer reviews and review ratings for Le Creuset Enamel on Steel Whistling 1.8 Quart Teakettle
Well, let me start by saying I am glad I did not pay retail price for this teakettle. I purchased mine on ebay for $45 plus shipping and I am still disappointed with product.Good: Looks nice and matches are other cookware and well hell its the famous Le Creuset!
Bad: Spits hot water when pouring, handle gets so hot you always need a towel or mit to pour, seems
to take forever to heat up. OMG its the famous Le Creuset and it sucks.
Pass on this one no matter how tempted.
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