Review of Marquis by Waterford Vintage Iced Beverage Glasses, Set of 4

Customer Ratings:

The glasses are just what I was looking for. Thanks for replacing the damage order and doing so in a timely manner. I think I received exceptional service.

Click Here For Most Helpful Customer Reviews >>

We use these beverage glasses more than any if our other Marquis glassware. An elegant way to serve everything from water to coke to beer. I was worried they would show up broken, but my two boxes were packaged well and completely intact. Now if only I can keep my husband and maid from breaking them (they are why I ordered two more boxes).

Best Deals for Marquis by Waterford Vintage Iced Beverage Glasses, Set of 4

These are really nice, but I gave it a 4 instead of 5 because they aren't perfect for the price/quality. Nice size, but the proportions are a little off. We have tons of Marquis by Waterford and LOVE all the stemware. These are nice because they go with the set. I highly recommend them for water and have heard the actual water glasses break very easily.

Honest reviews on Marquis by Waterford Vintage Iced Beverage Glasses, Set of 4

Glasses were fine.

However, one of 12 glasses had a broken stem when received. There was no practical way to make a claim for this unless I returned a set of four, which would involve more expense and hassle than one glass was worth.

Find helpful customer reviews and review ratings for Marquis by Waterford Vintage Iced Beverage Glasses, Set of 4

I ordered three different type of glasses for a Christmas present. The other two were fine but when my wife was wrapping this set it seemed to feel different so she opened it and found that the packaging was not the same as in the other two sets. The cardboard separator was missing and two of the glasses broke during shipment. Since this was a Christmas present there was no reason to open the box when it arrived and normally we would just have put on Christmas wrapping paper. By the time we discovered the breakage we were beyond the return period (which was October 16). The return page states that you can return a purchase even though it is beyond the return period. I did this and pointed out the damage and the fact that it is unreasonable to expect a customer to open every package they receive from Amazon when that package appears fine from the outside and you hate to damage the box just to see if there is a broken product inside. I further stated that I did want the full 4 glass set and would like it sent to me.

Amazon's order history report shows the return of the product on 12/20/2012 and that the status was "complete". To me "complete" meant that they had taken care of the problem but we never received the 4 glasses and the Amazon records no longer reflect the order.

I finally wrote to the Office of the President at the Seattle address but the letter was returned stating that it was not deliverable as addresses.

The product itself is fine but someone removed the padded separator and shipped it to me with almost a 100% probability that one or more of the glasses would be damaged.

As a long time customer I am totally fed up with the service I didn't get on this purchase and have changed my mind in general about Amazon.

I realize that you only want complaints of this sort on the feedback page but I hope that you might pay attention here.