List Price: $585.00
Sale Price: $199.50
Today's Bonus: 66% Off
Poor product Poor customer service Would not buy again for half the price
Warning: First time reviewer here, but I use the reviews of products exclusively on whether or not to purchase products on amazon.com. I do not want any other users to go through the same poor customer service I did only to gain nothing.
I have purchased a set of Berghoff Scala Ceramic coated frying pans. I used the main 12" pan for about a month. As time progresses the pan started to stick. I contacted the customer service dept. that told me to deep clean the pan with baking soda and water. After it was dry add oil to the pan while slowly reheating it. I did this several times to cure my pan as suggested by the customer service rep. He assured me that it would take some time for this to work. This took place over 4 months after purchasing the set. I then got preoccupied when moving into my renovated kitchen. After dealing with my renovation I found the pan again. It was now 12 months since purchase. I had a new representative that made it sound like the guy I was speaking to previously did a poor job and was let go, which he was very rude. She stated they needed to find my files and reopen the review of my pan. She advised me to send the pan in so the warranty dept. could look at the pan. I had to pay shipping both ways but I figured they would at least get my pan back into good condition. Berghoff never called or emailed that they had my pan even though I sent a letter with the pan. After waiting a month I decided to email and see if they received the pan. The last customer service rep I had was now gone and I had a new one again. She had to find the pan again and pull up the files. After a reply from the newest customer service rep she stated that my pan was not covered under warranty. WHAT?
She explained that due to the color of the bottom of the pan I had overheated the pan and that the warranty was now void. I the dirt she cleaned on the bottom of my pan was on all our pans we had. We have a glass top range that we cool all our meals on. It does get dirty at times. I simply took a nylon scrubber to clean one of the other pans I had just to see how hard it was. I emailed back stating that her suggestion was not the case and that I wanted to speak to a supervisor. Three weeks later still no response. I called and was directed to the same person I was dealing with my emails. She said she brought the pan to her supervisor and stated that she agreed while refusing to allow me to speak to her supervisor.
The facts: Not once did I ever cook with the pan over ½ heat on my range top. I primarily cooked eggs, sausage, warmed up veggies, and cooked some fish. Mind you that I only used the pan 1 month. I hand washed it after every use. At first everything would slide out of the pan. The pan got to the point where I had to scrape it each time after use and then let it sit in soap water. THIS SHOULD NOT HAPPEN AFTER 1 MONTH OF USE!
Due to the numerous customer service representatives, poor service, and average pans I would never recommend anyone buy from this company. They did offer me a deal though, 50% off their retail of a new pan. That was almost the same price I could buy it off of amazon.com.
Buyer Beware Stay Away Learn from my mistakes.
Click Here For Most Helpful Customer Reviews >>
Pros: nontoxic ceramic coating for healthy cooking. A true non-stick surface: the food does not burn, but cooks rather evenly. Cleaning also is a breeze, no scrubbing required!Cons: Not dishwasher safe! However as I mentioned before the food does not stick to the surfaces and comes off easily .
Excellent quality for the money, I highly recommend it!
Best Deals for BergHOFF Earthchef Acadian 10-Piece Cookware Set
I enthusiastically bought this set of BergHOFF EarthChef pans that did not use the usual non-stick chemicals.After three or four uses, the pans were no longer non-stick. I called BergHOFF and went through
reconditioning the pans, sending in photos, etc. to find that the company does not back its product
and would not honor the one year guarantee good luck frying with these pans if you cannot turn the
flame beyond simmer. I love the idea of a healthy non-stick pan, but this is not it.
Honest reviews on BergHOFF Earthchef Acadian 10-Piece Cookware Set
We have had these over a year and the saucepans are still nearly flawless. Nice knowing we are getting no chemicals in our food. Unfortunately our daughter used cooking spray on the skillet and it was worthless after that. We have other ceramic skillets that are so so due to staining. Highly recommend ceramic saucepans.Find helpful customer reviews and review ratings for BergHOFF Earthchef Acadian 10-Piece Cookware Set
I'm very happy with the quality of these, I can't comment on durability as I just got them but I'll be sure to update the review if anything changes. Everything looks very solid and the design (lid and handles) are VERY similar to all clad and high quality.
No comments:
Post a Comment