List Price: $399.99
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I would give Weston's customer service a 5 star rating, but not for this grinder. I purchase this grinder on June 11, 2013, received the grinder within two business days later, and as of today, I can not grind a boneless chicken thigh without it getting clogged. There's no problem grinding the meat; the ground meat just backs up into the Auger in the grinding head until the head gets so that full the excess meat gets stuck between the grinding knife and the grinder plate. It's almost as if the grinder is operating in reverse, even though it does not have a reverse function. So, every time I ground a chicken thigh, I would have to remove the grinding head, scoop up the ground meat in the head, clean the Auger and knife and then unclog the grinder plate. Well after several telephone calls to Weston's customer service, they are sending me a new grinding head and parts to the head. I have to say this grinder certainly does not live up to the Weston brand name. Their customer service was excellent, very responsive and eager to fix the problem asap. If the new parts do not resolve the problem, this grinder is going back to Amazon.
To be fair, I purchase this model based on positives review from a different website. I could have just purchased a lemon.
June 21,2013 The problem is resolved. No new replacement parts needed. Weston customer service sent me photos on how the blade should be positioned in the grinding head and based on the pictures I realized I didn't position the blade properly. I wish they had sent the pictures before instructing me to use a rubber mallet to firmly tap the front ring nut so that the blade and plate are firmly flushed against the grinding head to stop the clogging. Well, I felt I had to revised my rating from 2 stars to only 3 stars for the following reasons:
1. Once I correctly positioned the grinding blade, the grinder goes through the meat like butter. It's fast and not too loud. However, when I dismantled the grinding head to wash the part, the grinder left whole pieces of meat at the end of the auger, the end facing the output where the blade and grinding plate are located. Yes, it's no big deal to have those pieces of whole meat go through the grinder again, provided it was not so hard to dismantle the grinding head.
2. It's not easy to remove the grinding plate so you can wash the plate, auger, blade and the inside body of the grinding head that housed all the parts. I was told by their customer service that once I remove the front ring nut the plate should just fall out. Well, not in my case. After almost 30 minutes and two broken steak knives, I was able to pry the plate away from the grinding head by inserting a steak knife into a small gap between the plate and head. In order to get the small gap, I had to turn the head so that the plate is facing downwards and then shake the head very hard.
All I can say, yes it grinds well, but taking the head apart to clean is not easy.
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Oct. 2013. We got this grinder to grind a large amount of meat on one day and it performed flawlessly. It took about 9 hrs. to do 450 lbs. of beef ground twice. It never even slowed down. We have only used it that one time so far but it sure seems like it will be able to do anything we could want to do. I read some reviews before getting it and they talked about grinding bones, but we didn't use it for that, so I wouldn't be able to comment on whether it could do that or not. The only issue we have had, is when we got it, my husband wanted to clean it thoroughly to get it ready to go and he took the cover off the machine and when he put it back on and tried to turn it on it didn't do anything. He got to looking at the manual and discovered that all the pictures inside the manual show the cover situated with the handle to the back and that is how he put it on, but upon further inspection he found that one of the handle bolts sits right on a part of the motor that keeps it from turning, so when he took it back off and put the handle to the front like it shows on the front cover of the manual, it worked fine. We would recommend this product to anyone looking for a meat grinder.Nov. 9, 2013. So, yesterday my husband shot a deer and we had to process it quickly since the temperatures were going to get into the 60's. Again, a flawless performance. We ground 135 lbs. of venison in approx. 4 hrs. We did grind it twice and it is a little harder to feed the ground meat through for the second grinding but the initial grinding is very quick. It is fairly quiet and is not irritating to hear it grinding for several hours at a time. The feed tray edge is kind of sharp, so if you are using it on a higher surface like we do and rest your arm on the edge, your arm will probably get sore like ours do. Overall, for the price, I think this is a very good grinder.
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