List Price: $230.00
Sale Price: $169.95
Today's Bonus: 26% Off
Really bad customer service!
"Hi, I purchased my swiss diamond wok from Amazon.com in Aug 2011. Only used for several months, the wok started to stick, scratched, even peels. Even the ads saying I can use metal spatula, I ONLY used plastic ones as I really want to to take good care of the wok. However, with great disappointment, it doesn't seems to last as it has been promoted. I paid for the wok with premium price ($160) and now I would like to demand either a refund or a replacement. Please advice."
3 Responses from Swiss Diamond....."#1. Not under warranty. Overheating. #2. Per Switzerland your pan is not covered under our warranty due to overheating. #3. Please see attached use and care instructions that come with all pans. You can see that it talks about using medium to low heat on our pans".
I wonder who would use a wok with low to medium heat?
My recommendation: buy a cheap one from Chinatown & it does the job.I got it 66% off because it is a return product. However, it works just fine!!
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