DeLonghi Digital Convection Toaster Oven Review

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List Price: $199.99
Sale Price: $125.10
Today's Bonus: 37% Off

I love this oven and I don't want to be a stickler for details but I think that Amazon may be a bit confused with the description and especially the price. The oven shown IS NOT the digital version of this fine product, it is indeed the older, discontinued, analog model.

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One of the concerns we had was whether we were going to get the analog version as one of the reviewers mentioned rather than the digital one that was mentioned in the printed info and model number. I used the online chat to verify and was told the digital would be shipped. I suggested they change their photo. We did in fact get the digital version.

The convection oven we replaced was very loud compared to this, so that's been a nice advantage. One of the things we don't like is that you can only set the timer in 5 min. increments. It looks nice, but I ordered it thinking it was going to be as big as the one we had which took one of those long lasagna pans. What I didn't account for is that in the one we had, the dials were above. This one they are on the side so that took up part of the interior space also. Just wanted to mention this in case somebody else is measuring and not accounting for that as I did. Not a big deal, we purchased some smaller baking dishes.

Then we noticed that the bake feature without the convection option is for toast and not actually baking, so the only settings you get to use on baking is how dark you want the toast to be. That means there's no way to set it at 350 degrees for making cakes or something. That's a HUGE disappointment since we wanted to avoid using the bigger oven with this machine.

The two racks do not come out easily and in trying to tug them hard, you could have the plate / dish fall off the rack as you're struggling with it. Although it has two racks, there's so little space between them that you can't use both of them for most of the cooking you want to do. They would take two pizzas, but not two plates with food on each to heat up. We don't use microwaves, so we've always used the convection oven to reheat foods on plates. If you have enough room on the bottom rack for the plate, the top rack is too close to the heating / broiling element to get another plate in up there.

It's a really nice looking oven if you don't need to use it for anything but toast and pizza or one dish to heat up. But that doesn't fit our needs, so we're really disappointed and plan to return the item and begin looking again. I think this time we'll read the manual online which we can hopefully do at the manufacturers' website.

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It arrived timely and in perfect condition. There is a smell that was removed by turn it to 450 degrees and allowing it to run for 45 minutes. really good product

Honest reviews on DeLonghi Digital Convection Toaster Oven

BUYER BEWARE!...Delonghi "Customer Care" (as they call it) is the absolute worst I have ever experienced....ever! (I apologize in advance for the length of my post. I've never done this before, but my experience with Delonghi has been SO BAD that I felt I had to report it....and in order to do so I wanted to be as thorough and exact as possible).

I purchased the top of the line Delonghi DO-1289 Convention Toaster Oven on Sept. 4, 2012 (which...BTW...has now been discontinued). Within a few months the control knobs became less responsive and it later became apparent the unit was going to need to be repaired or replaced. Not a big deal, these things happen....so I called "Customer Care" which (as you will read) has turned out to be an extreme exercise in patience.

My first attempt was on May 24, 2013 at 10:17am (central time...where they are located). After navigating their phone tree (which we are all now accustomed to) the recording told me my call would be answered in 2-3 minutes (great I thought), but after waiting 54 minutes (and never actually speaking to a live person) I figured something was wrong (or they were inconveniently closed on Fridays or something) and I hung up.

I called back on May 30, 2013 (Thursday) at 3:42pm (CST), but gave up after 7 minutes as I realized the 2-3 minute expectation they set was not going to be met and I did not have another hour to waste.

Third time is a charm they say, and on June 4, 2013 (Tuesday) at 1:35pm (CST), after waiting on hold for approximately 42 minutes (the total call time was 49 minutes) I finally reached a representative...things were looking up! I told the rep my problem and she created a case, told me the procedure, and sent me a confirmation email which reiterated the return procedure and mailing address.

Now here's the tricky part...their procedure is that you cut the cord from your Toaster Oven (rendering it completely useless), mail the cord to customer care and then wait for a replacement. (Why they don't immediately send out a replacement like other companies do (HP as an example) prior to sending in the defective unit is beyond me, but that's the procedure so I played along). We opted to wait two weeks until the kids were out of school before officially "cutting the cord". (Note: The cord was mailed using Tracking/Delivery Confirmation).

On June 21st, 2013 the severed cord was confirmed (by USPS) to have been delivered to Delonghi "Customer Care-less".

On June 26th, 2013 at 3:37pm (CST) I called Delonghi to confirm receipt of the cord and to get an update on when I should expect a replacement. The call took 21 minutes to complete...a vast improvement over previous calls, BUT....to my growing disappointment, the rep proceeded to tell me she could not find my case in the system and nothing had been initiated yet. After more waiting she was finally able to confirm they had received the cord, and that the unit was in fact under warranty...glad we got that behind us (again)! Not to worry, she said, she had processed the order and a replacement would be on its way shortly.

On July 9th at 3:07pm (CST) I logged another call (that lasted 54 minutes...again). It had been two weeks and NO replacement or correspondence of any kind. This time I am told the unit is out of stock and they don't know when they will have more units available. They offer to send me a lesser quality Toaster Over...to which I refuse. Completely frustrated at this point, I ask to speak to a manager, and it turns out the manager doesn't know any more than the service rep... so I insist the manager talk to someone at the corporate level who actually knows what's going on and to give ME a call back with an update as to when I can expect a resolution.

On approximately July 12th I receive a message from the service department manager letting me know that she still had not been able to determine when a replacement unit would be available and she suggested that I call back in a week to see if they would have more information at that time. (Seriously?)

On July 16th I place another call at 12:20pm (CST), which lasts 30 minutes. Again I am told the unit is out of stock and they have no further information on when they will be receiving more. I elect to continue waiting rather than accepting an inferior product for replacement.

August 6th I place a call at 10am (CST) that lasts only 12 minutes! (Hooray) The rep seems very knowledgeable and professional. She informs me that the Toaster Oven I have been waiting for has been discontinued and again she offers to replace it with the lesser quality unit...and again I refuse. I state that since you are unable to replace my unit with a like or better quality unit I would like a refund of my purchase price. She confirms she can do that and asks that I send her a copy of my purchase receipt (which they already have...but I send again via fax as requested).

At this point I think it's done and figure I can expect a refund check within 3-4 weeks...and Delonghi will soon be out of my life forever....but sadly the story doesn't end here.

On August 29th I realize I have not received the refund check nor any further communication, so I log yet another call at 12:33pm (CST) that lasts 19 minutes. This time I am told that the service department is no longer able to issue refund checks and that my only option is to accept a lesser quality replacement unit. I tell the service rep this is unacceptable and again I speak to the same (useless) service manager. After getting nowhere with her, and realizing the service department has no authority whatsoever, I ask to speak to someone from the corporate office. I'm told she is not allowed to give out that phone number (if that doesn't tell you something about the company I'm dealing with I don't know what does), but she will have someone call me...and then she adds "next week". I remind her that it's Thursday and I would like a call back today or tomorrow, as that should be plenty of time for her to relay the message and for someone from corporate to call me back...especially after everything I've been through. Today is Wednesday, September 4th and I have yet to receive a call from Delonghi Corporate to resolve this issue once and for all...so to you I say BUYER BEWARE!

As a side note, we replaced the DEFECTIVE Delonghi Toaster Oven with a Breville BOV800XL Toaster Oven and it is hands down a far better product!

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Had a Delonghi for 10 years that recently broke. Bought this one as a replacement. 1. my first issue is that the toaster "feet" do not extend the entire width-front to rearof toaster and toaster "tips" spilling contents and creating severe burn hazard. 2. Toaster rack also "tips" because flanges do not extend fully backward into toaster interior. This also creates a severe burn hazard. 3. Toaster handle grip is poorly designed and very very hot. This results in poor grip on handle/door and is yet again a burn hazard. 4. External material of this toaster gets very very hot resulting in possible fire hazard. This toaster should be recalled and refunds issued.It is a painful burn and lawsuit just waiting to happen.