The nearest place fro repair? About 400 miles away. The operator and my wife spoke a bit more about the problem, then the operator put her on hold for about fifteen minutes. When she came back she said "We're going to claim this as a manufacturer defect and replace it for you for free."
Can you darned believe that? Seriously, can you believe it? After eight years? THAT is what customer service and product support is all about people! My wife was almost in tears she was so impressed. You just don't find service like this anymore. Thank you KitchenAid, you have earned our loyalty.
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Currently all the reviews on Amazon are for the Artisan series mixers, probably because of the extra 25 watts of power over the Ultra series. I got my beloved Empire Red Ultra from my sister, in brand new condition, because she got tired of my constant admiration (actually, covetousness)of it every time I came to visit her. She happens to be a very busy working mom who doesn't cook and bake as much as I do, so she sold it to me at her cost, and I think she now regrets it! At any rate, on to my review...First off, let me say this baby is HEAVY...at nearly 25 lbs. I don't move it around very much. It stays in its designated space on my counter, and I don't even TRY to store it. I'm disabled, and just don't have the physical strength to tackle that. However, its weight is one of the many advantages of the machine, when mixing heavier items such as bread and cookie doughs. It obviously saves me a lot of hand and arm fatigue; a hand-held mixer is out of the question for me. It has plenty of power, and easily mixes 2 loaves' worth of bread dough with minimal bogging. The only thing that I would improve upon is I would add a way to store the cord neatly; but that is a small thing compared to how much I rely on it to help me cook.
From whipped potatoes to buttercream icing, this mixer does all that I require of it, and probably much, much more...I hope to be able to buy some of the attachments for it soon. At about $50 less than the Artisan series, don't pass it up thinking that the extra 25 watts of power is the only way to go.
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I have always wanted a Kitchenaid Mixer, so when I saw the price where I could finally afford it, I snatched it right up! I am so amazed at everything I have been able to do with this mixer. It is quiet, sturdy, and works wonderfully. I am planning on getting some accessories for it soon. I have had this mixer for several months now, and not one single problem. The attachments, I would recommend you hand wash them, mine turned when I washed one in the dishwasher. But overall, it is well worth the money.Honest reviews on KitchenAid Ultra Power Stand Mixer
Oh where has this beautiful friend of my mine been all my life? I've had in in my wish list for two years and 'jumped' at it and bought it from amazon.com when the price dropped to $200. It used to be around $400 I think it was. My husband gave it to me for my Christmas presentas he would see me staring at it on amazon.com's web site throughout the day.
He loves pies and I'm using "Girlfriend" (that's my name for her she's always close to me, jumps in to help without complaining and makes
everything right!) to make the pie pastry and anything else that I find in the cookbooks to make. Yesterday, I made their mushroom & onion tarts that is in KitchenAid's wonderful cookbook, Great Baking and More. They were just delicious had some friends over and everyone had 3 each
and we're not 'big' eaters!
I used a box cake mix to make some cupcakes one recipient wrote me and said, "Those cupcakes are the best cupcakes I've ever eaten
in my life." Now this friend is in her 60's and I'm sure she's had a cupcake or two! "Girlfriend" just gets right into the mix of things and whips
and stirs the batter and it makes the best-tasting baked goods.........ever! And the best part: you can use this beauty for appetizers, main
meals, deserts and more. To get the most use out of your mixer, be sure to buy from amazon.com, "Great Baking and More" by KitchenAid, "Mix It Up" by Jamee Ruth and "The Mixer Bible" by Meredith Deeds and Carla Snyder. Otherwise your stand mixer might do just that: stand.
I bought the Stand Mixer Attachment Pack but haven't used it yet. I'll review that after I've had time to figure it out. I only wish I knew about this marvelous made in the U.S.A. mixer 30 years ago. She's a wonderful investment....not an expense!
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I used this product so much over the Christmas holidays that I don't know what Iwould have done without it. It is a work horse. Is consistently useful and does
exactly what it is supposed to. It is very heavy so if your lugging it around
that is bothersome. But I take that to a flimsy mixer any day. Easy to clean
up and really no down side that I have yet to find.
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